Account Deletion

Delete your Wallie account and associated data

Delete Your Account

We understand that you may want to delete your Wallie account and all associated data. We've made this process simple and comprehensive to respect your privacy and data ownership rights.

Preferred Method: In-App Deletion

The easiest way to delete your account is directly through the Wallie mobile app:

Open the Wallie app on your mobile device
Go to Settings or Account section
Look for "Delete Account" or "Account Deletion"
Follow the prompts to confirm account deletion

This method immediately removes: Your account, all synced photos, device connections, and personal data from our systems.

Alternative: Email Request

If you're unable to access the Wallie app or need assistance with account deletion, you can contact us directly:

Email Account Deletion Request

Send your deletion request to: hello@wallieframe.com

Please include:

Subject line: "Account Deletion Request"
The email address associated with your Wallie account
Confirmation that you want to permanently delete your account
Any Wallie device serial numbers (if available)

Response time: We'll process your request within 30 days and confirm completion via email.

What Gets Deleted

When you delete your Wallie account, the following data is permanently removed from our systems:

Account Information: Your name, email address, and account preferences
Photos: All photos you've synced to Wallie (encrypted copies stored on our servers)
Device Data: Connection history and device-specific settings
Usage Data: App usage patterns and analytics tied to your account
Communication History: Support conversations and account-related emails

Data Retention

After account deletion:

Immediate Removal: Your account access is immediately revoked
Complete Deletion: All personal data is permanently deleted within 30 days
Legal Compliance: Some anonymized data may be retained for legal or regulatory requirements, but cannot be linked back to you
Device Impact: Your Wallie device will no longer receive photo updates and will need to be reset if given to someone else

Before You Delete

Please consider the following before deleting your account:

Irreversible Action: Account deletion cannot be undone
Device Impact: Your Wallie frame will stop receiving new photos
Photo Backup: Ensure you have copies of important photos elsewhere
Alternative: Consider temporarily disabling your account instead

Questions or Issues?

If you have questions about the account deletion process or encounter any issues, please don't hesitate to contact our support team at hello@wallieframe.com. We're here to help ensure your privacy rights are respected.

This page satisfies app store requirements for accessible account deletion information. For more details about data handling, see our Privacy Policy.